Privacy Policy

Last Updated: September 2026

ConnectChina.health (“ConnectChina,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, or use our healthcare coordination services.

ConnectChina provides healthcare coordination and practical assistance for international visitors and residents seeking healthcare services in China. We are not a hospital, clinic, doctor, or other medical provider, and we do not provide medical diagnosis or treatment.

1. Information We May Collect

Depending on how you contact us and what assistance you request, we may collect:

• Name

• Email address

• Phone number or WhatsApp contact information

• Country or city of residence

• Your healthcare enquiry

• Healthcare service or appointment you are interested in

• Preferred language

• Appointment or scheduling information

• Information necessary to coordinate with a healthcare provider

• Other information you voluntarily provide to us

Health Information

If you provide information about your medical condition, medical history, symptoms, test results, or other health-related information, we may process it only when reasonably necessary to provide the coordination service you requested.

Under applicable Chinese law, medical and health information may constitute sensitive personal information. We will apply appropriate safeguards and process such information only for specific and necessary purposes. Where legally required, we will obtain separate consent before processing sensitive personal information.

Please do not send detailed medical records, passport copies, identity documents, financial information, or other highly sensitive information through an ordinary website form or unsecured communication channel unless we specifically request it and provide an appropriate method.

2. How We Use Personal Information

We may use your information to:

• Respond to your enquiry

• Understand what healthcare assistance you need

• Coordinate appointments or healthcare services

• Communicate with hospitals, clinics, healthcare professionals, or other relevant service providers at your direction

• Arrange translation or communication assistance

• Coordinate practical services related to your healthcare visit

• Communicate with you about your request

• Provide customer support

• Improve our services and website

• Maintain website and information security

• Comply with applicable laws and legal obligations

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

3. How We Handle Sensitive Information

We recognize that healthcare information requires additional protection.

Where we process sensitive personal information, we will:

• Have a specific and necessary purpose for the processing

• Limit collection to information reasonably necessary for that purpose

• Take appropriate security measures

• Restrict access to personnel who need the information

• Provide relevant information about the necessity and potential impact of the processing where required

• Obtain separate consent where required by applicable law

We may conduct a personal information protection impact assessment where required by law.

4. When We Share Information

We do not sell your personal information.

To provide the services you request, we may share necessary information with:

• Hospitals and clinics

• Doctors or healthcare professionals

• Translation or interpretation providers

• Transportation or arrival-support providers

• Other service providers directly involved in the service you request

• Technology or communication service providers that help us operate our website or communicate with you

We aim to provide only the information reasonably necessary for the relevant purpose.

We may also disclose information when required by applicable law, regulation, court order, or lawful government request.

5. Healthcare Providers

When we coordinate with a hospital, clinic, doctor, laboratory, or other healthcare provider, that organization may independently collect and process your personal information.

Their privacy practices are governed by their own policies and applicable law.

You should review the privacy policy or information-handling practices of the healthcare provider when appropriate.

6. WhatsApp and Other Communication Services

We may communicate with you through WhatsApp, email, telephone, or other communication services.

When you choose to communicate with us through a third-party service, information may also be processed by that third party according to its own terms and privacy policies.

You should avoid sending unnecessary sensitive medical information through ordinary messaging channels.

7. Website and Technical Information

When you visit our website, certain technical information may be automatically collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate location information

• Date and time of access

• Basic website usage information

We may use this information for website operation, security, analytics, and improvement.

8. Cookies and Analytics

Our website may use cookies or similar technologies to operate the website, understand how visitors use it, and improve performance.

If third-party analytics or other technologies are used, their providers may process certain technical information according to their own privacy policies.

Where applicable law requires consent for particular cookies or technologies, we will obtain the required consent.

9. International Data Transfers

Because ConnectChina serves international visitors and may use international communication or technology providers, personal information may in some circumstances be processed or transferred outside mainland China.

Where personal information is provided outside mainland China, we will comply with applicable Chinese requirements governing cross-border provision of personal information, including applicable requirements relating to lawful mechanisms, notification, separate consent, security measures, and other regulatory requirements.

The specific requirements applicable to a particular transfer may depend on the type and volume of information, the recipient, and the circumstances of the transfer.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested service

• Complete coordination or administrative requirements

• Meet legal or regulatory obligations

• Resolve disputes

• Maintain appropriate business and security records

When personal information is no longer reasonably necessary, we will delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal procedures.

11. Information Security

We take reasonable and appropriate measures to protect personal information against unauthorized access, disclosure, alteration, loss, or other risks.

Depending on the circumstances, security measures may include:

• Access controls

• Limited employee access

• Secure communication and storage practices

• Data classification

• Encryption or other technical safeguards where appropriate

• Internal procedures and staff confidentiality obligations

• Security incident response procedures

No method of transmission or storage can be guaranteed to be completely secure.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Know how your personal information is processed

• Request access to your personal information

• Request correction or completion of inaccurate information

• Request deletion where legally applicable

• Withdraw consent where processing is based on consent

• Request an explanation of personal information processing rules

• Exercise other rights provided by applicable law

To make a privacy request, contact us using the contact details below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our services are primarily intended for adults.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

Where personal information relating to a minor is required for healthcare coordination, we will handle it in accordance with applicable laws and any required consent from a parent or legal guardian.

14. Medical Disclaimer

ConnectChina is a healthcare coordination service and is not a healthcare provider.

Information you provide to us is used to help coordinate services and does not create a doctor-patient relationship.

We do not diagnose medical conditions, prescribe medication, provide medical treatment, or replace professional medical advice.

For medical emergencies, contact the appropriate emergency service or healthcare provider immediately.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

You should review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable legal requirements.

When we make material changes, we may update the “Last Updated” date and provide additional notice where required.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact:

ConnectChina.health

Email: info@connectchina.health