Terms of Service

Last Updated: September 2026

These Terms of Service (“Terms”) govern your use of the ConnectChina.health website and our healthcare coordination services.

By using our website or requesting our services, you acknowledge that you have read and understood these Terms.

1. About ConnectChina

ConnectChina.health (“ConnectChina,” “we,” “us,” or “our”) provides healthcare coordination and practical assistance for international visitors and residents seeking healthcare services in China.

Our services may include:

2. We Are Not a Healthcare Provider

ConnectChina is not a hospital, clinic, doctor, medical practitioner, laboratory, pharmacy, or emergency medical service.

We do not:

Any medical diagnosis, treatment, prescription, test, procedure, or medical recommendation is provided solely by the relevant healthcare provider.

3. No Medical Guarantee

We may help you identify or communicate with healthcare providers and coordinate appointments.

However, we do not guarantee:

Healthcare decisions remain between you and the relevant healthcare provider.

4. Your Healthcare Decisions

You are responsible for making your own healthcare decisions.

You should obtain appropriate professional medical advice directly from a qualified healthcare provider before making decisions concerning diagnosis, treatment, medication, or other medical care.

ConnectChina may help facilitate communication and logistics but does not make medical decisions on your behalf.

5. Appointments and Healthcare Providers

When we coordinate an appointment or healthcare service, the actual medical service is provided by the relevant hospital, clinic, doctor, laboratory, or other healthcare provider.

The provider may have its own:

You are responsible for complying with the applicable requirements of the healthcare provider.

6. Fees and Payments

ConnectChina may charge fees for coordination or other services.

Unless expressly stated otherwise, ConnectChina service fees are separate from fees charged by:

Healthcare and third-party service fees are generally payable directly to the relevant provider unless otherwise agreed.

Before providing a paid coordination service, we will communicate the applicable fee and payment terms.

7. Refunds and Cancellations

Any refund, cancellation, or rescheduling terms applicable to a ConnectChina service will be communicated before or at the time the relevant paid service is arranged.

Fees paid to third-party healthcare providers or other service providers may be subject to their own cancellation and refund policies.

Where applicable, third-party fees are outside ConnectChina's control.

8. Information You Provide

You agree to provide information that is reasonably accurate and complete when requesting our services.

Incorrect, incomplete, or outdated information may affect our ability to coordinate your request.

You should tell us if information relevant to your request changes.

You should not send unnecessary medical records, identity documents, financial information, or other sensitive information unless it is reasonably necessary and we provide an appropriate method for doing so.

9. Sensitive Personal Information

Healthcare information may constitute sensitive personal information under applicable Chinese law.

Where we process sensitive personal information, we will handle it in accordance with applicable privacy and data-protection requirements.

You acknowledge that some healthcare coordination services may require us to provide necessary information to a healthcare provider or other service provider involved in fulfilling your request.

Where separate consent or other legal requirements apply, we will follow the applicable requirements.

10. Third-Party Services

ConnectChina may coordinate services provided by independent third parties.

These may include hospitals, clinics, doctors, laboratories, translators, transportation providers, hotels, and other service providers.

Third-party providers are independent from ConnectChina unless expressly stated otherwise.

We are not responsible for the acts, omissions, medical decisions, prices, availability, policies, or performance of independent third-party providers, except to the extent liability cannot lawfully be excluded.

11. Transportation and Arrival Assistance

If transportation, airport pickup, or other practical assistance is arranged, such services may be provided by an independent third-party provider.

Transportation arrangements are subject to availability, traffic, weather, airport rules, local conditions, and the provider's terms.

Such assistance does not constitute medical transportation or emergency medical transport unless expressly stated otherwise.

12. Emergencies

ConnectChina is not an emergency medical service.

If you experience a medical emergency, you should immediately contact the appropriate emergency service or go directly to an appropriate emergency department.

Do not wait for a response from ConnectChina before seeking emergency medical care.

13. Website Information

We make reasonable efforts to keep information on our website useful and current.

However, healthcare provider information, prices, availability, opening hours, procedures, regulations, and other information may change.

Website information is provided for general informational purposes and should not be treated as medical, legal, financial, or professional advice.

14. Intellectual Property

Unless otherwise stated, the content of the ConnectChina website, including text, graphics, logos, design, layout, and other materials, is owned by or licensed to ConnectChina and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, or commercially exploit website content without appropriate permission.

15. Acceptable Use

You agree not to:

16. Third-Party Links

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily constitute an endorsement or guarantee of the third party.

ConnectChina is not responsible for the content, availability, security, or privacy practices of third-party websites.

17. Limitation of Liability

To the extent permitted by applicable law, ConnectChina will not be responsible for losses arising solely from:

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Force Majeure

We will not be responsible for delays or inability to perform caused by circumstances beyond our reasonable control, including natural disasters, public health emergencies, government actions, transportation disruptions, telecommunications failures, power outages, civil disturbances, or other extraordinary circumstances.

19. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of our services after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

20. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the People's Republic of China, except where applicable law provides otherwise.

Any dispute arising from or relating to these Terms or our services should first be addressed through good-faith communication between you and ConnectChina.

If the dispute cannot be resolved through communication, it shall be submitted to the competent court having jurisdiction over ConnectChina's legally registered business location, subject to applicable laws and regulations.

Nothing in these Terms is intended to exclude or limit mandatory rights or protections that apply to you under applicable law.

21. Contact Us

For questions about these Terms or our services, please contact:

ConnectChina.health

Email: info@connectchina.health